Privacy Notice

Allianz Partners its subsidiaries and branches (or "We"), appreciate your interest in our services. Protecting your privacy is a top priority for us. This privacy notice explains how and what type of personal data will be collected and  use, process, transfer or  store ( “Use”) , why it is collected and Used and to whom will be  shared.

Please read this notice carefully.

By accessing Allianz Partners Websites you accept this “Privacy Notice”. If you do not agree to this Privacy Notice, do not proceed to further web pages of Allianz Partners Websites. This Privacy Notice may be updated from time to time. We therefore ask you to review our Privacy Notice on regular basis. The last line of this Privacy Notice below indicates when the Privacy Notice was updated.

Who are we?

Allianz Partners travel insurance is underwritten by Alliance Insurance PSC Warba Cntre, P.O box  5501, Dubai, UAE.

Claims will be managed by an Allianz Partners appointed Third Party Administrator, which is duly licensed to provide specialized integrated management and technology solutions in the field of insurance management and administration.
 
What is the purpose and the scope of this Statement?

Allianz Partners is committed to safeguarding the personal data that we have received from users. Accordingly, Allianz Partners has developed this statement to describe how and what type of data will be collected and /or Used from users and the purposes for which Allianz Partners may Use such data. This Privacy Notice applies to the personal data collected and Used by Allianz Partners.

Allianz Partners also outlines reasonable precautions which are taken to keep your data secure.

What personal data will be collected?

When you visit Allianz Partners Websites, our web server automatically records details about your visit (for example, your IP address, the type of browser software used, Allianz Partners Website pages that you actually visit including the date and the duration of your visit).
 
At the time of your purchase, we collect and use your personal information such as Full name, Gender, Contact details (address, e-mail address, phone/fax number), Age / date of birth, Nationality and credit / debit card or bank information.
 
In case of a claim, we will collect and Use various types of the personal data including but not limited to Marital status, Occupation, medical reports, death certificates, medical claims history, details of physical and psychological health or medical conditions, credit/debit card and bank account details.

We will Use your personal data provided to us for a number of purposes including but not limited to the below.

Allianz Partners will Use your personal data:

• For the purposes of technical administration and research & development of the Allianz Partners Website,
• For customer and user administration and marketing,
• To inform you about our services and products, and
• For such purposes as otherwise specified.
• For Insurance Claims Management.
• Fraud, Money Laundering and Terrorist Financing prevention and detection,
• Meet any legal obligations (e.g., tax, accounting and administrative obligations).

We will Use your personal data with your express consent unless applicable laws and regulations do not require us to obtain your express consent.

For those purposes indicated above where we do not require your express consent or where we otherwise require your personal data to underwrite your insurance and/or process your claim, we will process your personal data based on our legitimate interests and/or to comply with our legal obligations. These legitimate interests and/or legal obligations include the following reasons for the processing of your personal data without your express consent:

• For the performance of a contract if the processing is necessary to perform the contract or if you request the processing in order to enter into the contract;
• For the protection of your vital interests or the vital interests of another natural person
• Compliance with a legal obligation to which you are subject
• Where the processing of your personal data is necessary for the public interest or in the exercise of official authority of us; and
• Where the processing of your personal data is necessary for the legitimate interests of Allianz Partners or a third party (unless overridden by your interests, rights or freedoms).
  

Who is the data controller?
A data controller is a natural, legal person public authority, agency or other body which, alone or jointly with others who controls and determines the purposes (the “why”) and essential elements of the means (the “how”) of the Processing of personal data.
 
Who is the data Processor?
A Data Processor is a natural or legal person, which Processes personal data on behalf of a Data Controller.
Example: Allianz Partners (Data Processor) on behalf of Insurance Company (Data Controller).

How will we obtain and use your personal data?
We receive your personal data from you directly or from any third party including but not limited to travel agencies who make a purchase on your behalf.

We will use your personal data with your express consent unless applicable laws and regulations do not require us to obtain your express consent,

We will use your personal data for a number of purposes including but not limited to:

1. For Insurance Claims Management
2. For technical administration and research & development
3. For customer and user administration and marketing,
4. To inform you about our services and products, and
5. Fraud, Money Laundering and Terrorist Financing prevention and detection,
6. Meet any legal obligations (e.g., tax, accounting and administrative obligations).

1. For the performance of the purpose if the processing is necessary to perform the contract or if you request the processing in order to enter into any contract.
2. For the protection of your vital interests or the Compliance with a legal obligation to which you are subject.

• Regulators, Healthcare Providers, other Allianz Group companies, agents, other insurers, co-insurers, re-insurers. Insurance intermediaries/brokers, insurance fraud investigators and banks

• Sub-contractors, other Allianz Group companies, medical doctors
• Advertisers and advertising networks to send you marketing communications, as permitted under local law and in accordance with your communication preferences. We do not share your personal data with non-affiliated third parties for their own marketing use without your permission.

• Access your personal data held about you and to learn the origin of the data, the purposes and ends of the processing, the details of the data controller(s), the data processor(s)and the parties to whom the data may be disclosed,
• Withdraw your consent at any time where your personal data is processed with your consent,
• Have us update or correct your personal data so that it is always accurate,
• Have us delete your personal data from our records if it is no longer needed for the purposes indicated above but only after the retention period
• Request that your personal data will be restricted from processing in certain circumstances, for example where you have contested the accuracy of your personal data, for the period enabling us to verify its accuracy,
• Obtain your personal data in an electronic format,
• Express any concern you have about the use of your personal data.

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