Travel insurance can sometimes seem like they are written in another language. We know that we need the cover, but those short policy descriptions that sum it up on the insurer’s website can sometimes leave out the critical thing you need to understand: the fine print. Travel insurance companies may be able to do most of the “understanding” on your behalf, but it’s never wise to blindly trust that you have the coverage you are looking for. Here are ten questions you should ask yourself or/and your insurer to make sure you know exactly what you’re getting before you sign the policy and pack your bags.
What exactly is covered by this policy?
Insurance policy wordings are often lengthy documents that most of us have neither the time nor desire to read from start to finish. However, reading the policy wording is a must in order to check what you are covered for. Remember that if there is anything you don’t understand, you can ask your insurer once you have gone through the policy.
Are any pre-existing medical conditions covered?
If you are in any way sick prior to leaving on your trip, this could affect your coverage. You must confirm the specifics of this clause before you depart. You will find that different insurers have varying degrees of coverage for pre-existing conditions, so you need to ensure that you select the appropriate one for your personal needs.
What could annul/void this policy?
For obvious reasons, no one wants to end up in a situation where they require cover and are told that instead, the policy does not apply to the case in question. Simply put, you must ensure you are aware of any potential scenarios in which your insurance policy may not “count.” Most policies won’t cover injuries sustained from participating in high-risk activities unless you buy an add-on product to cover specific activities. Another factor to consider is whether there is any possibility, due to legal or political reasons, that your insurer is not able to operate in your destination.
Are any reasons for cancelling the trip accepted, and will I receive reimbursement?
Unexpected events are a fact of life, and sometimes things go wrong right before you’re due to travel. This is another good reason to take out travel insurance because most companies have a cancellation policy in place. Again, the stipulations depend on the company and the type of product, and it’s vital to confirm what your insurer will provide in the event of a cancellation. For most, various reasons qualify for reimbursement, and the amount you will be refunded will also vary accordingly.
When does the policy coverage begin and end?
It is essential that you have given the correct dates for your departure and return when taking out your cover. Insurance can only be purchased before your trip begins, and no company will cover you if you have already started the trip. Double-check you have the correct dates. You don’t want to be left in the lurch with cover that lapses before you have returned home.
If I return home earlier than expected, is there a refund?
Check that your policy includes a refund on costs if you happen to return from your trip sooner than expected. Some insurance companies will provide refunds based on reasons for return that are accepted by the policy.
Do I need approval from the insurance company before I receive medical treatment?
It is recommended to contact the insurance provider for pre-authorization before before seeking treatment. It is often in your best interest as your travel insurance provider will help you find the right medical professional where you are. In case of an elergency or a life-threatening condition, the travel insurance provider will understand no pre-authorizaton was made - in such scenarios, it is recommended to contact your insurer as soon as you can.
What is the insurer’s emergency assistance and customer service contact number?
If you do find yourself in a situation where you have to go through a pre-authorisation process, you don’t want to waste any time trying to track down your insurer’s details. It’s best to have all of the company information saved ahead of time, and not just on your cellphone, which could wind up having a dead battery at the exact moment you need it. For Allianz Travel, you can refer to our ' page where you will find all our details.
Will I have to pay any excess?
Most insurance companies have a limit to the amount they will cover, and you will have to pay a portion privately that you cannot claim back. It is a good idea to familiarise yourself with the potential costs that may arise when making payments.
What steps do I take to claim from this policy?
Lastly, you want to ensure you understand the steps you need to take when claiming from the policy. Check with your insurer to confirm how you need to go about submitting your claim so that you don’t delay the process by sending in documents that have been completed incorrectly.
About Allianz Travel
Travel with peace of mind with Allianz Travel. You can get coverage for up to USD 50,000 in emergency medical expenses for injury, sickness and other medical-related instances. In addition, Allianz Travel includes up to USD 300 that covers you in the event of the loss or theft of your travel documents. Another cover of USD 5,000 is included to help you in case of personal accidents.
Get in touch with us today to speak to one of our highly experienced consultants about our travel insurance services.